Immersive Studio incident

Issue starting desktop software

Major Resolved View vendor source →

Immersive Studio experienced a major incident on January 28, 2026 affecting Immersive Studio Service, lasting 2d 1h. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 02:25 AM UTC
Resolved
Jan 30, 2026, 03:50 AM UTC
Duration
2d 1h
Detected by Pingoru
Jan 28, 2026, 02:25 AM UTC

Affected components

Immersive Studio Service

Update timeline

  1. investigating Jan 28, 2026, 02:25 AM UTC

    Due to an issue with our code-signing certificate, some users may experience issues launching the desktop software, specifically MultiPlay.

  2. resolved Jan 30, 2026, 03:50 AM UTC

    This incident has been resolved.