Immersive Studio incident

Server performance issues

Minor Resolved View vendor source →

Immersive Studio experienced a minor incident on September 30, 2025 affecting Immersive Studio Service, lasting 12h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2025, 09:54 AM UTC
Resolved
Sep 30, 2025, 10:05 PM UTC
Duration
12h 11m
Detected by Pingoru
Sep 30, 2025, 09:54 AM UTC

Affected components

Immersive Studio Service

Update timeline

  1. investigating Sep 30, 2025, 09:54 AM UTC

    The response from the server is slow and sometimes timing out. We are looking into it.

  2. investigating Sep 30, 2025, 03:29 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 30, 2025, 05:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 30, 2025, 10:05 PM UTC

    This incident has been resolved.