Ikeono incident

Lightspeed (X-Series) Issue with Customer Profiles

Minor Resolved View vendor source →

Ikeono experienced a minor incident on August 30, 2022 affecting Third Party Integrations, lasting 2d 11h. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2022, 11:30 PM UTC
Resolved
Sep 02, 2022, 10:51 AM UTC
Duration
2d 11h
Detected by Pingoru
Aug 30, 2022, 11:30 PM UTC

Affected components

Third Party Integrations

Update timeline

  1. investigating Aug 30, 2022, 11:30 PM UTC

    There has been a change in how Lightspeed (X-Series) handles phone numbers on the customer profile, causing the chat side rail to fail on customer profiles.

  2. identified Aug 30, 2022, 11:31 PM UTC

    A fix has been pushed for Firefox with browser plugin 3.28. A fix is pending for Chrome with browser extension 3.28.

  3. monitoring Sep 02, 2022, 01:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 02, 2022, 10:51 AM UTC

    This incident has been resolved.