Ikeono experienced a minor incident on September 16, 2022 affecting North America Messaging (SMS & MMS), lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
North America Messaging (SMS & MMS)
Update timeline
- investigating Sep 16, 2022, 08:10 PM UTC
We are currently investigating an issue where out bound messages are failing with the error: Unknown error code: rejected-carrier-does-not-exist We have engaged the carrier and will follow up shortly.
- identified Sep 16, 2022, 09:21 PM UTC
We have determined the issues are directly with MMS deliverability and the carrier is working on a fix now.
- monitoring Sep 16, 2022, 10:19 PM UTC
The carrier has implemented a fix, and we are beginning to see regular MMS traffic. There might still be intermittent errors as the queues clear.
- resolved Sep 16, 2022, 11:20 PM UTC
We are seeing normalized behavior again for MMS.