Ikeono experienced a notice incident on November 2, 2022 affecting North America Messaging (SMS & MMS), lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 02, 2022, 09:31 PM UTC
Our carrier is investigating the cause of the issue. We're escalating through proper channels to obtain available updates and we'll pass those along as they come in.
- investigating Nov 02, 2022, 11:39 PM UTC
The main carrier affected currently is Verizon The industry vendor is still investigating upstream with Verizon at this time and escalating the issue. We will continue to provide updates as they become available to us. All outbound SMS is being delivered as expected.
- investigating Nov 03, 2022, 01:08 AM UTC
We are starting to see normalized behavior for current traffic. The issue with the upstream routing has been identified and the relevant parties are engaged and working on mitigation. The changes they are making will most likely take through the day tomorrow to take full effect, so we will reassess in the morning and provide more details on the underlying issue.
- investigating Nov 03, 2022, 06:13 PM UTC
Carrier teams have confirmed that Verizon, along with the industry vendor, is delivering inbound SMS Traffic to the Bandwidth network with successful message delivery. We will continue to monitor to ensure continued stability.
- resolved Nov 03, 2022, 11:18 PM UTC
This incident has been resolved.