Ikeono experienced a minor incident on February 1, 2023 affecting International Messaging (SMS), lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
International Messaging (SMS)
Update timeline
- investigating Feb 01, 2023, 07:19 AM UTC
We are seeing invalid SMS errors on out bound messages in Australia. Messages are still being sent, it seems to be an issue with delivery receipts on the carrier. We are working with the carrier in the region to mitigate the issue and will follow up shortly.
- identified Feb 01, 2023, 04:08 PM UTC
Messages are being handed off to the receiving carrier appropriately, however they are receiving bad delivery receipts. The situation has been escalated to the receiving carrier with more information to follow.
- resolved Feb 02, 2023, 02:47 PM UTC
The carriers have pushed a fix and things are we are no longer seeing errors.