Ikeono experienced a minor incident on August 14, 2023 affecting Portal, lasting 6h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 14, 2023, 04:58 PM UTC
A downstream provider is currently having issues leading to intermittent time-outs on the Ikeono portal on the East Coast. They are actively working on a fix, and we will update as we have more information.
- identified Aug 14, 2023, 06:52 PM UTC
We are continuing to press our downstream provider for a fix. The errors are now happening across the US, not just on the East Coast.
- identified Aug 14, 2023, 07:36 PM UTC
Regional Issues from this morning has created a large backlog that is being worked through currently. We are pushing updates to deprioritize features that are not business critical, to help the main Ikeono portal load faster.
- identified Aug 14, 2023, 09:02 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 14, 2023, 09:02 PM UTC
We are doing an emergency database migration. Expected down time is less than 10 minutes.
- identified Aug 14, 2023, 09:04 PM UTC
We are doing an emergency database migration. Expected down time is less than 10 minutes.
- identified Aug 14, 2023, 09:13 PM UTC
The migration is in process.
- monitoring Aug 14, 2023, 09:25 PM UTC
The migration is complete
- resolved Aug 14, 2023, 11:04 PM UTC
Everything has been resolved