Ikeono experienced a notice incident on September 28, 2023 affecting North America Messaging (SMS & MMS), lasting 3h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2023, 06:55 PM UTC
We are investigaing reports of intermittent message failures in North America, We have opened a ticket with the carriers and will update as we get more information
- investigating Sep 28, 2023, 07:25 PM UTC
Message from the carriers: We are experiencing MMS/SMS delivery failures to Verizon and AT&T networks in the US over a subset of long-codes. We are actively investigating the and will provide another update in 30 minutes or as soon as possible.
- identified Sep 28, 2023, 07:49 PM UTC
Message from Carriers: SMS/MMS Delivery Failures to Verizon and AT&T Networks in the US for a subset of Long Codes. Our carrier's vendor management team is on a bridge with a downstream partner to work toward resolution. Customers may be experiencing delivery failures with Possible Landline error for any traffic toward Verizon and AT&T.
- identified Sep 28, 2023, 07:52 PM UTC
Message from Carriers: SMS/MMS Delivery Failures to Verizon and AT&T Networks in the US for a subset of Long Codes. Our carrier's vendor management team is on a bridge with a downstream partner to work toward resolution. Customers may be experiencing delivery failures with Possible Landline error for any traffic toward Verizon and AT&T.
- monitoring Sep 28, 2023, 08:21 PM UTC
Message from Carrier: We are observing successful MMS/SMS delivery to Verizon and AT&T networks in the US. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 28, 2023, 08:22 PM UTC
We are observing successful MMS/SMS delivery to Verizon and AT&T networks in the US. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 28, 2023, 10:40 PM UTC
This incident has been resolved.