Ikeono incident

New Messages in Australia are not updating the Ikeono Portal

Notice Resolved View vendor source →

Ikeono experienced a notice incident on December 14, 2023 affecting Portal, lasting 3d 3h. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2023, 11:01 PM UTC
Resolved
Dec 18, 2023, 02:07 AM UTC
Duration
3d 3h
Detected by Pingoru
Dec 14, 2023, 11:01 PM UTC

Affected components

Portal

Update timeline

  1. identified Dec 14, 2023, 11:01 PM UTC

    We have identified the issue causing conversations to not update in the Ikeono portal when a new message is received in Australia. We are working on a fix now and plan to have it deployed later tonight, 12/14/2023.

  2. monitoring Dec 15, 2023, 12:25 AM UTC

    The update has been deployed and we are monitoring results. Please report any issues with messages not updating contacts to [email protected]

  3. resolved Dec 18, 2023, 02:07 AM UTC

    This incident has been resolved.