Ikeono incident

Intermittent failures sending messages to Verizon

Minor Resolved View vendor source →

Ikeono experienced a minor incident on April 25, 2024 affecting North America Messaging (SMS & MMS), lasting 8h 54m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2024, 02:12 PM UTC
Resolved
Apr 25, 2024, 11:06 PM UTC
Duration
8h 54m
Detected by Pingoru
Apr 25, 2024, 02:12 PM UTC

Affected components

North America Messaging (SMS & MMS)

Update timeline

  1. investigating Apr 25, 2024, 02:12 PM UTC

    We are seeing intermittent failures in delivering messages to the Verizon network. This presents with the error: destination-rejected-due-to-destination-app-erro We have engaged with the carrier to see what is going on and will update here as we get more information

  2. investigating Apr 25, 2024, 03:03 PM UTC

    Update from the carrier: These error code means the carrier is reporting a general error associated with their application processing the message. We have provided your message examples downstream for them to investigate and validate the application. We will provide updates as they come available.

  3. investigating Apr 25, 2024, 04:17 PM UTC

    We are continuing to engage with the carriers on this issue, and will update as we receive more information.

  4. identified Apr 25, 2024, 07:33 PM UTC

    The Carrier has identified the issue and is working towards a fix. You can see more on the carrier's site here: https://status.bandwidth.com/incidents/3d4dqz1rnlc2

  5. resolved Apr 25, 2024, 11:06 PM UTC

    At this time our partner has confirmed with Verizon the issue is resolved, and we’ve observed a decrease in errors back to expected levels. We’re considering this incident resolved at this time.