Ikeono incident

Intermittent failures sending messages to Verizon handsets

Minor Resolved View vendor source →

Ikeono experienced a minor incident on June 10, 2024 affecting North America Messaging (SMS & MMS), lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2024, 07:06 PM UTC
Resolved
Jun 10, 2024, 09:58 PM UTC
Duration
2h 52m
Detected by Pingoru
Jun 10, 2024, 07:06 PM UTC

Affected components

North America Messaging (SMS & MMS)

Update timeline

  1. investigating Jun 10, 2024, 07:06 PM UTC

    We are seeing intermittent failures sending messages to Verizon Handsets. These are messages coming back with the error, '5620 Unknown error code: destination-rejected-due-to-destination-app-erro' We have opened a ticket with our carrier to investigate the issue.

  2. resolved Jun 10, 2024, 09:58 PM UTC

    This incident has been resolved.