Ikeono incident

Intermittent failures sending messages to Verizon Handsets

Notice Resolved View vendor source →

Ikeono experienced a notice incident on July 26, 2024 affecting North America Messaging (SMS & MMS), lasting 3d 22h. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2024, 05:55 PM UTC
Resolved
Jul 30, 2024, 04:02 PM UTC
Duration
3d 22h
Detected by Pingoru
Jul 26, 2024, 05:55 PM UTC

Affected components

North America Messaging (SMS & MMS)

Update timeline

  1. investigating Jul 26, 2024, 05:55 PM UTC

    Our carrier is reporting intermittent failures sending messages to Verizon Handsets. This is exhibiting as error 5620: Unknown error code: destination-rejected-due-to-destination-app-erro Our carrier and Verizon are actively working to address the issue.

  2. resolved Jul 30, 2024, 04:02 PM UTC

    This incident has been resolved.