Ikeono experienced a notice incident on September 10, 2024 affecting Portal, lasting 6h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Portal
Update timeline
- investigating Sep 10, 2024, 02:06 AM UTC
We are currently investigating an issue with the Ikeono Portal that is causing time out errors in Australia. We will update here as we have more information.
- identified Sep 10, 2024, 03:56 AM UTC
A downstream provider has acknowledged the issue and is investigating intermittent connectivity issues from APAC Update from the downstream provider: Some customers are experiencing connectivity issues to US based resources. The engineering team is actively troubleshooting and will post a follow up shortly. We will update as they update.
- resolved Sep 10, 2024, 08:43 AM UTC
This issue was caused by an ISP in APAC having issues. The issue was resolved.