Ikeono experienced a minor incident on October 19, 2024 affecting North America Messaging (SMS & MMS), lasting 4h 31m. The incident has been resolved; the full update timeline is below.
Affected components
North America Messaging (SMS & MMS)
Update timeline
- investigating Oct 19, 2024, 04:50 PM UTC
A downstream carrier is reporting delays and failures in delivering MMS messages. These are exhibiting with the error code: Error code: message-not-sent-expiration-date-passed All appropriate parties are engaged and we will update here as we get more information.
- monitoring Oct 19, 2024, 08:19 PM UTC
The carrier is reporting that a fix has been implemented.
- resolved Oct 19, 2024, 09:22 PM UTC
This incident has been resolved.