IgniteTech incident
Search Intermittently Failing on Some Hosted Instances
IgniteTech experienced a minor incident on July 10, 2025 affecting Jive Hosted US Region and Jive Hosted EU Region, lasting 10d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2025, 05:05 PM UTC
We are currently investigating reports of intermittent failures when using the search functionality. Our team is actively investigating the root cause. We are monitoring impacted instances and evaluating backend search services for performance degradation or misconfiguration.
- identified Jul 11, 2025, 12:55 AM UTC
Our team has identified underlying infrastructure issues impacting some search functionalities. We are actively working on implementing a fix, and we are already seeing initial signs of recovery for some search capabilities. We will continue to provide regular updates as we progress towards a full recovery of all search functionalities.
- identified Jul 11, 2025, 01:05 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 11, 2025, 04:13 PM UTC
We have implemented a fix addressing the infrastructure issues that impacted search functionality across our Jive Hosted environments. Our monitoring indicates continued recovery in search operations, with most services stabilizing. We will continue close observation to ensure full recovery.
- resolved Jul 21, 2025, 03:35 AM UTC
This incident has been resolved