IDVerse experienced a major incident on July 12, 2024 affecting 3rd Party Component Services, lasting 4h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 12, 2024, 01:40 AM UTC
Twilio advised as of July 11, 2024, 23:24 AEST of SMS delivery delays when sending messages to Spark Network in New-Zealand. This has now been upgraded to SMS delivery failure as of July 12, 2024, 09:49 AEST This will impact the delivery of SMS to Spark NZ customers Twilio engineers are working with their carrier partner to resolve the issue and will provide rolling updates via https://status.twilio.com/incidents/1cfl9s4h0056
- investigating Jul 12, 2024, 01:41 AM UTC
Twilio are continuing to investigate this issue.
- resolved Jul 12, 2024, 06:06 AM UTC
Twilio have advised as of July 12, 2024, 15:53 AEST that they are no longer experiencing SMS delivery failures to the Spark Network in New Zealand. This incident has been resolved.