IDVerse incident

GreenID (Illion) data checks - Unscheduled outage

Critical Resolved View vendor source →

IDVerse experienced a critical incident on July 19, 2024 affecting 3rd Party Component Services, lasting 10h 48m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 06:03 AM UTC
Resolved
Jul 19, 2024, 04:52 PM UTC
Duration
10h 48m
Detected by Pingoru
Jul 19, 2024, 06:03 AM UTC

Affected components

3rd Party Component Services

Update timeline

  1. investigating Jul 19, 2024, 06:10 AM UTC

    Per https://www.gbgstatus.com/ as of Jul 19, 2024 - 16:03 AEST the greenID technology team advises that all illion data sources are unexpectedly unavailable. Customer impact: All illion data source checks may encounter an error response. Resolution: Resolution time is currently unknown. The greenID technology team is currently investigating and remediating

  2. resolved Jul 19, 2024, 04:52 PM UTC

    This incident has been resolved, as of July 19, 2024 - 21:05 AEST.