IDVerse incident
Address Lookup unscheduled outage (IDKit and Enterprise pre-v4.5 customers)
IDVerse experienced a major incident on July 22, 2024 affecting 3rd Party Component Services, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 22, 2024, 05:10 AM UTC
We have been made aware of a potential outage with our address lookup provider, Experian. This is the address lookup provider for all pre-v4.5 client instances for Enterprise customers and the primary address lookup provider for IDKit instances. During this time, no lookup/sanitisation is available for addresses which may lead to unformatted and unvalidated address entries for transactions. We are working with Experian who have confirmed they are presently investigating and will provide us with updates as more information becomes available. Please reach out to IDVerse Support for any further questions/concerns
- resolved Jul 22, 2024, 06:45 AM UTC
The Experian service has returned to normal operation Enterprise and IDKit customers should no longer be impacted by this outage Please reach out to IDVerse Support for any further questions/concerns