IDVerse incident

GeoLocation details not showing on transactions for some customers

Major Resolved View vendor source →

IDVerse experienced a major incident on August 15, 2024 affecting 3rd Party Component Services, lasting 3h 36m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2024, 11:33 PM UTC
Resolved
Aug 16, 2024, 03:09 AM UTC
Duration
3h 36m
Detected by Pingoru
Aug 15, 2024, 11:33 PM UTC

Affected components

3rd Party Component Services

Update timeline

  1. investigating Aug 15, 2024, 11:33 PM UTC

    GeoLocation is no longer displaying on transactions relying on the IPQS location service, this impacts IDKit and IDKit Enterprise version 4.8+. We have reached out to the 3rd party provider for investigation. This does not impact transaction analysis unless Geo-Flagging is enabled on your site. To learn more about GeoFlagging: https://ocrlabs.atlassian.net/servicedesk/customer/portal/1/article/1870462988 We will provide updates once made available.

  2. identified Aug 16, 2024, 12:06 AM UTC

    The issue has been identified and waiting for further updates.

  3. identified Aug 16, 2024, 02:30 AM UTC

    This issue is being worked on by the 3rd party provider. Will provide further updates once made available.

  4. monitoring Aug 16, 2024, 02:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 16, 2024, 03:09 AM UTC

    This incident has been resolved.