IDVerse incident

Burst SMS Degraded Service - Intermittent 5xx Responses During High Traffic Times

Minor Resolved View vendor source →

IDVerse experienced a minor incident on September 22, 2024 affecting 3rd Party Component Services, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2024, 10:54 PM UTC
Resolved
Sep 22, 2024, 11:48 PM UTC
Duration
54m
Detected by Pingoru
Sep 22, 2024, 10:54 PM UTC

Affected components

3rd Party Component Services

Update timeline

  1. identified Sep 22, 2024, 10:54 PM UTC

    Our SMS vendor Burst is monitoring an ongoing degraded service, resulting in intermittent HTTP 501, 502 or 503 errors during high traffic times. This will impact SMS sends via the product portal and API. The vendor is presently investigating the issue and is providing updates as they are available. We will continue to monitor and add updates on the situation. Please reach out to IDVerse Support for any questions or concerns.

  2. resolved Sep 22, 2024, 11:48 PM UTC

    This incident has been resolved.