IDVerse experienced a major incident on November 13, 2024 affecting 3rd Party Component Services, lasting 2h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 13, 2024, 11:59 PM UTC
As of 9:00 AM AEDT 14/11, DVS have advised an unscheduled outage impacting all document types For data checks, you may receive intermittent system error responses until the issue is resolved
- investigating Nov 14, 2024, 12:04 AM UTC
DVS are continuing to investigate this issue.
- investigating Nov 14, 2024, 12:10 AM UTC
As of 9:00 AM AEDT 14/11, DVS have advised an unscheduled outage impacting all document types Update as of 11:04AM AEDT they are continuing to investigate the issue For data checks, you may receive intermittent system error responses until the issue is resolved
- resolved Nov 14, 2024, 12:53 AM UTC
DVS have advised as of 11:27 AM AEDT this outage is now resolved. Please note the resolution notification backdated the End Date and Time to 10:06AM AEDT 14/11