IDVerse incident

SMS Delivery Delays to Spark in New Zealand - Twilio SMS

Minor Resolved View vendor source →

IDVerse experienced a minor incident on December 4, 2024 affecting 3rd Party Component Services, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2024, 11:46 PM UTC
Resolved
Dec 05, 2024, 01:29 AM UTC
Duration
1h 42m
Detected by Pingoru
Dec 04, 2024, 11:46 PM UTC

Affected components

3rd Party Component Services

Update timeline

  1. monitoring Dec 04, 2024, 11:46 PM UTC

    We have been advised per https://status.twilio.com/incidents/l126b2hqvz9t that as of December 5, 2024, at 09:40 AM AEDT (11:40 NZDT) SMS delivery delays were being observed to Spark mobile users in New Zealand. Further update from Twilio at 10:35 AM AEDT (12:35 NZDT) indicated recovery of the issue, with ongoing monitoring of the service in place. Further updates will be provided as received. Please do not hesitate to contact IDVerse Support for any questions/concerns

  2. resolved Dec 05, 2024, 01:29 AM UTC

    Twilio have advised as of 12:25PM AEDT (14:25 NZDT) they are no longer registering any SMS delays to Spark customers in New Zealand. This issue is now resolved