IDVerse incident

Twilio - SMS emergency carrier maintenance (AUS)

Minor Resolved View vendor source →

IDVerse experienced a minor incident on February 18, 2025 affecting 3rd Party Component Services, lasting 20h 2m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2025, 04:10 AM UTC
Resolved
Feb 19, 2025, 12:13 AM UTC
Duration
20h 2m
Detected by Pingoru
Feb 18, 2025, 04:10 AM UTC

Affected components

3rd Party Component Services

Update timeline

  1. monitoring Feb 18, 2025, 04:10 AM UTC

    Twilio have advised that their SMS carrier partner in Australia is conducting emergency maintenance from 18 February 2025 at 23:59PM to 19 February 2025, 02:00AM AEDT During this maintenance window they have advised of potential intermittent delays delivering SMS to and from Australia handsets via subset of Australian long codes. For any issues or concerns, please reach out to IDVerse Support for assistance

  2. resolved Feb 19, 2025, 12:13 AM UTC

    Twilio have advised as of Feb 18, 2025 02:01AM AEDT maintenance is complete.