IDVerse incident

Twilio - SMS Delivery Delays to OneNZ / Vodafone customers in New Zealand

Minor Resolved View vendor source →

IDVerse experienced a minor incident on February 21, 2025 affecting 3rd Party Component Services, lasting 16h 10m. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2025, 07:55 AM UTC
Resolved
Feb 22, 2025, 12:05 AM UTC
Duration
16h 10m
Detected by Pingoru
Feb 21, 2025, 07:55 AM UTC

Affected components

3rd Party Component Services

Update timeline

  1. monitoring Feb 21, 2025, 07:55 AM UTC

    Twilio has advised as of Feb 21st at 17:13 AEDT (19:13 NZDT) that their monitoring systems detected potential SMS delivery delays to OneNZ/Vodafone customers in New Zealand via a subset of shortcodes. Further update at 18:08 AEDT (20:08 NZDT) indicated they are monitoring recovery of SMS delivery with further advice to follow

  2. resolved Feb 22, 2025, 12:05 AM UTC

    Twilio has advised this incident has been resolved