IDVerse incident

IDVerse support portal is experiencing an unscheduled outage - 502 gateway error

Critical Resolved View vendor source →

IDVerse experienced a critical incident on March 25, 2025 affecting 3rd Party Component Services, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2025, 05:14 AM UTC
Resolved
Mar 25, 2025, 05:49 AM UTC
Duration
35m
Detected by Pingoru
Mar 25, 2025, 05:14 AM UTC

Affected components

3rd Party Component Services

Update timeline

  1. investigating Mar 25, 2025, 05:14 AM UTC

    Atlassian Cloud Service Management is currently facing an unexpected outage impacting our support portal (support.idverse.com/support.ocrlabs.com) We will keep you posted on updates. You can also subscribe to directly to atlassian updates here: https://jira-service-management.status.atlassian.com/incidents/vy4wm8b5v0yh While our portal is down, you can continue to raise requests via email by sending it to [email protected]. Notification updates for existing and new tickets will still continue to be sent.

  2. resolved Mar 25, 2025, 05:49 AM UTC

    This incident has been resolved.