IDVerse incident

DVS PRODUCTION Unscheduled Outage - ALL DOCUMENTS

Critical Resolved View vendor source →

IDVerse experienced a critical incident on April 7, 2025 affecting 3rd Party Component Services, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2025, 02:17 AM UTC
Resolved
Apr 07, 2025, 04:08 AM UTC
Duration
1h 51m
Detected by Pingoru
Apr 07, 2025, 02:17 AM UTC

Affected components

3rd Party Component Services

Update timeline

  1. investigating Apr 07, 2025, 02:17 AM UTC

    DVS have advised as of 7 April 2025 — 11:37AM AEST of an unscheduled production outage impacting passport processing You may receive system error 'S' responses until the issue is resolved

  2. investigating Apr 07, 2025, 03:10 AM UTC

    DVS have advised as of 07/04/2025 12:38PM AEST that this incident has been upgraded to ALL DOCUMENTS You may receive system errors 'S' responses until the issue is resolved

  3. resolved Apr 07, 2025, 04:08 AM UTC

    DVS have advised that this production outage is now resolved. They have provided a outage duration for this incident impacting between 12:38PM AEST and 1:15PM AEST 07 April 2025 For any questions or concerns regarding this outage, please feel free to reach out to IDVerse Support who will gladly assist