IDVerse incident
SMS Delivery Delays to AT&T Network in the United States
IDVerse experienced a minor incident on May 1, 2025 affecting 3rd Party Component Services, lasting 5h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 01, 2025, 06:36 PM UTC
Our SMS provider, Twilio, has identified the issue and is working closely with their carrier partner to resolve it. This may result in delayed message delivery to affected recipients. Their engineering team is actively monitoring the situation, and we will provide updates as soon as more information becomes available. We appreciate your patience, for more information please visit: https://status.twilio.com/incidents/cbf7ht7jq86s
- monitoring May 01, 2025, 08:00 PM UTC
We are observing signs of recovery in SMS delivery delays when sending messages to devices on the AT&T Network in the United States. Our SMS provider has reported improvement, and we will continue to monitor the service closely to ensure a full recovery. We will provide additional updates as more information becomes available.
- resolved May 02, 2025, 12:34 AM UTC
This incident is now resolved. We are no longer experiencing SMS delivery delays when sending messages to AT&T Network in the United States.