IDVerse incident

DVS - Production Intermittent Outage (Passports)

Major Resolved View vendor source →

IDVerse experienced a major incident on October 7, 2025 affecting 3rd Party Component Services, lasting 17d 1h. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 12:45 AM UTC
Resolved
Oct 24, 2025, 01:56 AM UTC
Duration
17d 1h
Detected by Pingoru
Oct 07, 2025, 12:45 AM UTC

Affected components

3rd Party Component Services

Update timeline

  1. investigating Oct 07, 2025, 11:27 PM UTC

    DVS advised as of 7 October 2025 — 11:45AM AEDT of an intermittent outage affecting passport documents. As of 10:12AM 08/10 AEDT, the outage is advised to still be in affect. You may receive system errors 'S' responses until the issue is resolved.

  2. identified Oct 17, 2025, 06:21 AM UTC

    DVS has advised that while progress has been made, the issue is still occurring and has not yet been resolved. We will provide further updates once the resolution has been confirmed and applied.

  3. resolved Oct 28, 2025, 05:50 AM UTC

    This incident was resolved as of 12:56PM AEDT, 24/10/2025