Idomoo Outage History

Idomoo had 6 outages in the last 2 years totaling 31h 34m of downtime — averaging 0.2 incidents per month.

There were 6 Idomoo outages since September 26, 2024 totaling 31h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.idomoo.com

Notice May 10, 2026

Service Update: Video Generation

Detected by Pingoru: May 10, 2026, 07:51 AM UTC
Resolved: May 10, 2026, 07:59 AM UTC
Duration: 8m

Timeline · 2 updates

investigating May 10, 2026, 07:51 AM UTC

have identified a performance degradation affecting video generation services in the US region. Users may experience longer-than-usual processing times. We are working to restore standard performance levels and appreciate your patience.
resolved May 10, 2026, 07:59 AM UTC

The performance issues affecting video generation have been resolved. Systems are operating normally, and processing times have returned to standard levels. We appreciate your patience while we addressed this.

Read the full incident report →

Notice February 1, 2026

Service Update: Video Serving

Detected by Pingoru: Feb 01, 2026, 10:26 AM UTC
Resolved: Feb 01, 2026, 10:41 AM UTC
Duration: 14m

Timeline · 2 updates

investigating Feb 01, 2026, 10:26 AM UTC

We have identified a performance degradation affecting video serving services in the US region. Users may experience slower-than-usual video load or playback times. We are working to restore standard performance levels and appreciate your patience.
resolved Feb 01, 2026, 10:41 AM UTC

The performance issues affecting video serving have been resolved. Systems are operating normally, and video delivery and playback performance have returned to standard levels. We appreciate your patience while we addressed this.

Read the full incident report →

Notice October 20, 2025

AWS service outage

Detected by Pingoru: Oct 20, 2025, 08:35 AM UTC
Resolved: Oct 21, 2025, 11:52 AM UTC
Duration: 1d 3h

Affected: US - Video Generation ServiceUS - Video Delivery Services

Timeline · 6 updates

investigating Oct 20, 2025, 09:54 AM UTC

We are currently experiencing a service disruption due to an issue with AWS services. We will provide an update as soon as the service is restored.
investigating Oct 20, 2025, 09:56 AM UTC

We are continuing to investigate this issue.
investigating Oct 20, 2025, 09:57 AM UTC

We are continuing to investigate this issue.
investigating Oct 20, 2025, 10:05 AM UTC

We are continuing to investigate this issue.
investigating Oct 20, 2025, 10:07 AM UTC

The service is back.
resolved Oct 21, 2025, 11:52 AM UTC

This incident has been resolved.

Read the full incident report →

Notice May 5, 2025

Video Generation - Service interruption

Detected by Pingoru: May 05, 2025, 01:29 PM UTC
Resolved: May 05, 2025, 01:30 PM UTC
Duration: 1m

Affected: US - Video Generation Service

Timeline · 2 updates

investigating May 05, 2025, 01:29 PM UTC

We have detected service degradation to our Video Generation Service. This issue could affect the ability to generate videos We will provide additional updates as they become available.
resolved May 05, 2025, 01:30 PM UTC

The Issue has now been resolved. The Service is now fully operational

Read the full incident report →

Major December 2, 2024

Video Serving - Service Interruption

Detected by Pingoru: Dec 02, 2024, 11:43 AM UTC
Resolved: Dec 02, 2024, 01:16 PM UTC
Duration: 1h 33m

Affected: US - Video Delivery Services

Timeline · 2 updates

investigating Dec 02, 2024, 11:43 AM UTC

We have detected service degradation to our Video Serving Service. This issue could affect the ability to play and view videos. We will provide additional updates as they become available.
resolved Dec 02, 2024, 01:16 PM UTC

The Issue has now been resolved. The Service is now fully operational

Read the full incident report →

Critical September 26, 2024

Video Generation - Service interruption & Video Serving - Partial interruption

Detected by Pingoru: Sep 26, 2024, 07:42 AM UTC
Resolved: Sep 26, 2024, 10:01 AM UTC
Duration: 2h 18m

Affected: US - Video Generation ServiceUS - Video Delivery ServicesEU - Video GenerationEU - Video Delivery Service

Timeline · 3 updates

identified Sep 26, 2024, 08:06 AM UTC

The issue has been identified and a fix is being implemented.
identified Sep 26, 2024, 09:59 AM UTC

We are continuing to work on a fix for this issue.
resolved Sep 26, 2024, 10:01 AM UTC

This incident has been resolved.

Read the full incident report →