Degraded Performance
Affected: Identifi Azure US Status
Identifi Outage History
Identifi is up right nowIdentifi had 7 outages in the last 2 years totaling 167h 31m of downtime — averaging 0.3 incidents per month.
There were 7 Identifi outages since July 18, 2025 totaling 167h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.
Job Issues
Affected: Identifi Azure US Status
Timeline · 3 updates
- investigating Mar 18, 2026, 02:25 PM UTC
Identifi is aware that some automated jobs are not completing as expected. We are investigating.
- monitoring Mar 18, 2026, 02:50 PM UTC
The system is operating as expected at this time. The issue appeared to be related to an issue accessing temporary files from an internal location. Identifi has implemented a fix and we will continue to monitor.
- resolved Mar 19, 2026, 02:50 AM UTC
This incident has been resolved.
Outage
Affected: Identifi Azure US Status
Timeline · 5 updates
- investigating Feb 24, 2026, 03:04 PM UTC
We are aware that customers may be unable to connect. We are investigating.
- investigating Feb 24, 2026, 03:05 PM UTC
We are continuing to investigate this issue.
- investigating Feb 24, 2026, 03:07 PM UTC
We are continuing to investigate this issue.
- investigating Feb 24, 2026, 04:00 PM UTC
Update: Access to instances should be available at this time. We think that we have identified the issue and have paused the jobs that import data into the system. We continue to troubleshoot, and access may be impacted as we work on the issue.
- resolved Feb 24, 2026, 06:29 PM UTC
All services remain operational. Root Cause Analysis will be published when available.
Workflow and Add Documents Issues
Timeline · 2 updates
- investigating Oct 16, 2025, 04:52 PM UTC
Identifi is aware of issues with Workflow and Add Documents. As we continue to investigate, end users can try resetting their browser cache.
- resolved Oct 16, 2025, 05:11 PM UTC
After investigation it has been determined that customers that were recently upgraded will need to clear the browser cache on each end user work station.
Canada Outage
Affected: Identifi Azure CAN Status
Timeline · 5 updates
- investigating Sep 05, 2025, 11:13 AM UTC
Identifi is aware that all of our Canadian customers cannot access the system. We are actively investigating.
- investigating Sep 05, 2025, 12:11 PM UTC
The Identifi team is continuing to investigate the issue.
- investigating Sep 05, 2025, 01:13 PM UTC
Identifi believes that we have found the issue. Access should be restored. Please contact Support if you encounter any problems.
- resolved Sep 05, 2025, 01:16 PM UTC
This incident has been resolved.
- postmortem Sep 05, 2025, 06:23 PM UTC
**Incident Summary** On September 5, 2025, at approximately 6:00 AM US ET \(11:00 UTC\), Identifi became aware of an issue affecting access to tenants within our Canadian Microsoft Azure infrastructure. The incident investigation began at 7:00 AM US ET, and normal operations were fully restored by 9:15 AM US ET. **Root Cause** Azure applied updates to the Identifi hosting infrastructure, which inadvertently exposed a networking configuration issue that disrupted connectivity to a back-end resource. **Resolution and Next Steps** * Identifi has implemented a networking change to address and mitigate the identified issue. * A scheduled process will be established to better manage and control the timing of Azure updates to reduce the risk of recurrence. * Lessons learned from this incident will be incorporated into Identifi’s ongoing infrastructure monitoring and update management practices.
Batch Issue in version 25.3
Affected: Identifi Azure US Status
Timeline · 3 updates
- investigating Aug 07, 2025, 04:06 PM UTC
We are investigating an issue where customers are unable to view batches in version 25.3.
- identified Aug 07, 2025, 04:39 PM UTC
We have identified the issue and are working on a backed fix. In the meantime, you can resolve the issue by setting your "COLD Viewer Zoom Default", "Document Viewer Zoom Default" to your preferred setting in the Preferences Page of the User Profile (click the person icon in the top right corner > Select Settings > Select Preferences). If the Preferences Page is not visible, you may need to clear your browser Cache and Cookies. We will post an update once the backed fix has been applied and follow up with an RCA once everything has been finalized.
- resolved Aug 07, 2025, 09:45 PM UTC
This incident has been resolved. All settings have been updated to allow batches to be viewed with no error messages.
Partial outage
Affected: Identifi Azure US Status
Timeline · 5 updates
- investigating Jul 18, 2025, 09:30 PM UTC
We're currently experiencing a partial outage affecting some of our customers. Our team is actively investigating and working to resolve the issue as quickly as possible. We’ll provide updates as more information becomes available. Thank you for your patience.
- investigating Jul 18, 2025, 09:41 PM UTC
We are continuing to investigate this issue.
- investigating Jul 18, 2025, 10:06 PM UTC
The majority of customers are now able to access their Identifi system. Estimated time for complete access is 7 PM EDT.
- resolved Jul 18, 2025, 10:10 PM UTC
All customers are now able to access their Identifi system.
- postmortem Jul 22, 2025, 08:26 PM UTC
On Friday, July 18th, at approximately 2:15 PM EST, Identifi began receiving reports of intermittent timeouts impacting user access. Our investigation determined that a key backend resource had become unresponsive. The affected resource was restored by 5:30 PM EST, and full access to all installations was confirmed by 6:15 PM EST. To prevent future issues, we have implemented enhanced monitoring to detect early signs of similar timeout conditions. We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.