Identifi experienced a minor incident on August 7, 2025 affecting Identifi Azure US Status, lasting 5h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 07, 2025, 04:06 PM UTC
We are investigating an issue where customers are unable to view batches in version 25.3.
- identified Aug 07, 2025, 04:39 PM UTC
We have identified the issue and are working on a backed fix. In the meantime, you can resolve the issue by setting your "COLD Viewer Zoom Default", "Document Viewer Zoom Default" to your preferred setting in the Preferences Page of the User Profile (click the person icon in the top right corner > Select Settings > Select Preferences). If the Preferences Page is not visible, you may need to clear your browser Cache and Cookies. We will post an update once the backed fix has been applied and follow up with an RCA once everything has been finalized.
- resolved Aug 07, 2025, 09:45 PM UTC
This incident has been resolved. All settings have been updated to allow batches to be viewed with no error messages.