iClassPro Outage History

Our development team has implemented a fix, and the issue has now been resolved. We appreciate your patience while we worked to address this issue. If you have any questions, please don’t hesitate to contact our support team.

Our development team has implemented a fix, and the issue has now been resolved. We appreciate your patience while we worked to address this issue. If you have any questions, please don’t hesitate to contact our support team.

Our development team has implemented a fix, and the issue has been resolved. All systems are now operating as expected.

We are pleased to inform you that the issue with Party Booking has been resolved. We appreciate your patience as we worked to resolve this matter. If you have any questions, please don’t hesitate to contact our support team.

On September 26, from 3:45 PM to 4:44 PM (CT), one of our third-party processing partners experienced an issue that may have affected some iClassPro customers' ability to accept payments. We apologize for any inconvenience this may have caused. Our partner has confirmed that the issue has been fully resolved. We continue to work closely with them to monitor performance and ensure everything is working as intended.

We’re pleased to inform you that the Data Warehouse maintenance has been successfully completed. Our team worked diligently around the clock in close collaboration with our partners to ensure a smooth and reliable resolution. We sincerely appreciate your patience and understanding throughout this process, and we remain committed to providing you with the highest level of service and support.

Our development team has implemented a fix, and the issue affecting Waitlist Automation has been resolved. All systems are now operating as expected.

We’re happy to report that the issue has now been fully resolved, and normal sync times have been restored. Thank you for your patience and understanding while we worked with our partners to address the issue.

We’re pleased to update that all funding instructions for 9/16 have been successfully processed and sent. Merchants should have received their detailed settlement summaries, which outline the amount currently in transit to their bank. The deposits are expected to arrive by the end of the day today, 9/17. If you have any questions or need further assistance, please don’t hesitate to reach out. The payments team can be reached directly at [email protected].

On April 24, from 8:49 AM to 9:11 AM, the secure payment form experienced a brief interruption that may have temporarily prevented payment processing. The issue has been fully resolved, and we will continue monitoring to ensure everything is working as intended.

We identified an issue that led to partial payouts for some accounts related to the deposit scheduled for April 3. To resolve this, a same-day ACH transfer was initiated this morning. The remaining funds from April 1, along with those from April 2, will be deposited by the end of the day. You should have already received your Settlement Summary, and the transfer details are available for review in the merchant portal. If you have any questions or need additional assistance, please don’t hesitate to reach out to our payments team at 1.877.554.6776 (option 4) or via email at [email protected].

Our development team was able to verify that we have corrected the issue as of 4/3/25. Thank you for your patience while we worked to ensure this was fully resolved. If you have any questions, please don't hesitate to reach out to our support team.

All transfers have been successfully initiated. Please note that same day ACH submission for standard funding was not possible, and deposits will be received on 4/3. You can view your transfer details by logging into merchantportal.iclasspro.com. If you have any further questions, feel free to reach out to our payments support team at 1.877.554.6776 (Option 4) or via email at [email protected].

On March 31, one of our third party partners experienced brief connectivity issues from 1:33 to 1:34 PM CT and again from 1:43 to 1:44 PM CT. These intermittent disruptions may have affected payment processing. Please retry any failed transactions, as our partner has confirmed the issue was fully resolved.

Our team successfully expedited the funding process and arranged a same day deposit, so your funds will still be deposited today (3/27) as expected, before the bank closes. If you need further assistance, please don't hesitate to contact our Payments Support team directly at [email protected] or by phone at 1.877.554.6776 (Option 4). Thank you!

Our team has identified the issue and released a fix to correct the matter. Our clients will see this issue resolved upon downloading Version 2.36.1 of their Branded Mobile App. We appreciate your patience while we worked to resolve this issue, and if you have any questions, don't hesitate to contact our support team.

Our team has identified the issue and released a fix to correct the matter. We appreciate your patience while we worked to resolve this issue, and if you have any questions, don't hesitate to contact our support team.

Our team has identified the root cause of the issue and released a fix to correct the matter. We appreciate your patience while we worked to resolve this issue, and if you have any questions, don't hesitate to contact our support team.

Our team had identified the impact and reached out to our affected clients. We appreciate your patience while we worked to resolve this issue, and if you have any questions, don't hesitate to contact our support team.

Our team has determined the impact and reached out to each of our affected clients. We appreciate your patience while we worked to resolve this issue, and if you have any questions, don't hesitate to contact our support team.

Our team has verified the issue has been corrected and has reached out to all affected clients at this time. Thank you for your patience and understanding as we addressed this matter. If you have any additional concerns or need further assistance, please don't hesitate to contact our support team.

We appreciate your patience while we worked through this issue and want to let you know that the problem is now resolved. We will continue monitoring the application to ensure it behaves properly. Again, thank you.

Our team has further narrowed the issue's impact to a specific combination of settings. We are working closely with those affected to ensure the smooth implementation of necessary changes. We are confident these measures will effectively resolve the problem without disrupting current processes. Thank you for your patience and understanding as we addressed this matter. If you have any additional concerns or need further assistance, please don't hesitate to contact our support team. We appreciate your cooperation.