iClassPro experienced a minor incident on September 24, 2025 affecting Enterprise Portal, lasting 20h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 24, 2025, 04:27 PM UTC
We’re currently performing maintenance on our Data Warehouse and are working to restore data synchronization as quickly as possible. You can still access your data, but updates may be delayed. Thank you for your patience.
- monitoring Sep 24, 2025, 08:46 PM UTC
Our team is actively working to complete the refresh of data in the Data Warehouse. While your data remains accessible, updates are still delayed at this time. Please know that our team is working relentlessly with our technology partner to complete the refresh as quickly as possible as we fully recognize the inconvenience this causes and the importance of having available, up to date data. We sincerely appreciate your patience and understanding as we work to restore full synchronization.
- monitoring Sep 25, 2025, 02:23 AM UTC
The Data Warehouse refresh is continuing to progress steadily. Our team is working around the clock in close collaboration with our partners to ensure progress continues as quickly and reliably as possible. We remain fully committed to our customers and sincerely appreciate your continued patience and understanding during this time.
- resolved Sep 25, 2025, 01:05 PM UTC
We’re pleased to inform you that the Data Warehouse maintenance has been successfully completed. Our team worked diligently around the clock in close collaboration with our partners to ensure a smooth and reliable resolution. We sincerely appreciate your patience and understanding throughout this process, and we remain committed to providing you with the highest level of service and support.