iClassPro experienced a notice incident on April 26, 2016, lasting 10d 3h. The incident has been resolved; the full update timeline is below.
Update timeline
- scheduled Apr 26, 2016, 01:25 PM UTC
In an ongoing effort to ensure optimal performance, iClassPro will be performing maintenance to our application on Friday, May 6, 2016 from 6:00am CST to 10:00am CST. Users will not be able to log in or perform regular actions during the maintenance period. Updates will be posted on our status webpage (status.iclasspro.com). If you have any questions or concerns about this notification, please feel free contact customer support via email or by calling 1.877.554.6776.
- in progress May 06, 2016, 11:00 AM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- in progress May 06, 2016, 03:07 PM UTC
We are making some finishing touches and we should be back up within a few minutes!
- in progress May 06, 2016, 03:29 PM UTC
We are working on resolving an unexpected error, and we expect to be back up and running very soon! Thank you for your patience and understanding.
- in progress May 06, 2016, 03:53 PM UTC
We are still working on restoring access, and will provide more updates as soon more information becomes available.
- completed May 06, 2016, 04:51 PM UTC
iClassPro is back up and running! We apologize for the delay. We’ve released significant updates to the software to provide a better user experience. More details on what’s changed can be found here: http://www.iclasspro.com/latest-update We recommend clearing your browser cache to be sure you have the most up-to-date version of iClassPro. Instructions on clearing cache can be found here: http://tinyurl.com/zf5zcru With a change of this magnitude, we expect a few issues to come up. Please know that our team is on call and ready to assist with any issues that may arise. Please reach out to our support team at [email protected] or via the live chat from our website if you have any issues, questions or concerns. As always, we are happy to help!