IBM Security incident

We are investigating issues in US environments

Major Resolved View vendor source →

IBM Security experienced a major incident on April 11, 2025 affecting Authentication with Cloud Directory (Cluster A) and Authentication with SAML Identity Provider (Cluster A) and 1 more component, lasting 2d 13h. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2025, 06:38 PM UTC
Resolved
Apr 14, 2025, 07:48 AM UTC
Duration
2d 13h
Detected by Pingoru
Apr 11, 2025, 06:38 PM UTC

Affected components

Authentication with Cloud Directory (Cluster A)Authentication with SAML Identity Provider (Cluster A)Authentication with IBMid for admin users (Cluster A)Authentication with External LDAP (Cluster A)User ID and password authentication from API (Cluster A)Single sign on for SAML applications (Cluster A)Single sign on for OIDC applications (Cluster A)Application Onboarding (Cluster A)Cloud Directory Users and Groups management (Cluster A)User and Group management with API client (Cluster A)

Update timeline

  1. investigating Apr 11, 2025, 06:38 PM UTC

    We are currently investigating issues in US Data Centers Clusters A and B. This is causing latency and some timeouts

  2. investigating Apr 11, 2025, 07:29 PM UTC

    services are recovering at this time.

  3. resolved Apr 14, 2025, 07:48 AM UTC

    Issue has been resolved. Closing the incident.