IBM Security incident

IBM Security Verify (Europe Region) experiencing service impacting issues.

Major Resolved View vendor source →

IBM Security experienced a major incident on May 20, 2025 affecting Authentication with Cloud Directory and Authentication with SAML Identity Provider and 1 more component, lasting 1d 16h. The incident has been resolved; the full update timeline is below.

Started
May 20, 2025, 01:35 PM UTC
Resolved
May 22, 2025, 05:35 AM UTC
Duration
1d 16h
Detected by Pingoru
May 20, 2025, 01:35 PM UTC

Affected components

Authentication with Cloud DirectoryAuthentication with SAML Identity ProviderAuthentication with IBMid for admin usersUser ID and password authentication from APISingle sign on for SAML applicationsSingle sign on for OIDC applicationsApplication OnboardingCloud Directory Users and Groups managementUser and Group management with API clientAccount Lifecycle

Update timeline

  1. investigating May 20, 2025, 01:35 PM UTC

    IBM Security Verify (Europe Region) customers may be experiencing issues with the service. We are currently investigating.

  2. investigating May 20, 2025, 01:49 PM UTC

    We are continuing to investigate the issue. Services remain slow and may experience some timeouts.

  3. investigating May 20, 2025, 02:12 PM UTC

    Services are recovering. IBM continues to investigate and monitor.

  4. resolved May 22, 2025, 05:35 AM UTC

    incident is resolved and closed