IBM Security incident

IBM Security Verify (US Region) experiencing service impacting issues.

Major Resolved View vendor source →
Started
Feb 23, 2026, 02:38 PM UTC
Resolved
Feb 24, 2026, 12:48 AM UTC
Duration
10h 9m
Detected by Pingoru
Feb 23, 2026, 02:38 PM UTC

Affected components

Authentication with Cloud Directory (Cluster A)Authentication with SAML Identity Provider (Cluster A)Authentication with IBMid for admin users (Cluster A)User ID and password authentication from API (Cluster A)Single sign on for SAML applications (Cluster A)Single sign on for OIDC applications (Cluster A)Application Onboarding (Cluster A)Cloud Directory Users and Groups management (Cluster A)User and Group management with API client (Cluster A)Account Lifecycle (Cluster A)

Update timeline

  1. investigating Feb 23, 2026, 02:38 PM UTC

    IBM Security Verify (US Region) customers may be experiencing issues with the service in some clusters. We are currently investigating.

  2. investigating Feb 23, 2026, 03:09 PM UTC

    We are continuing to investigate the issue.

  3. identified Feb 23, 2026, 03:30 PM UTC

    Services are restoring at present.

  4. monitoring Feb 23, 2026, 05:21 PM UTC

    Following a number of remediation actions to address issues, services have been restored. We are moving to a monitoring state

  5. investigating Feb 23, 2026, 05:30 PM UTC

    Some additional issues have been reported. Currently investigating,

  6. identified Feb 23, 2026, 07:09 PM UTC

    The recent issues are associated with latency and timeouts. An issue has been identified and a change is being applied. It may take some time to take effect.

  7. identified Feb 23, 2026, 09:16 PM UTC

    We have identified specific database contention within a shared database environment. Our database engineering experts are actively engaged, and we are working through mitigation and remediation options to reduce the contention and restore optimal performance. Further updates will be provided as we progress.

  8. identified Feb 23, 2026, 10:06 PM UTC

    Database engineering experts are continuing to work to mitigate the issue.

  9. monitoring Feb 23, 2026, 11:41 PM UTC

    A fix was applied to a common database by our database engineers. This has stabilised the performance issue. IBM is continuing to monitor.

  10. resolved Feb 24, 2026, 12:48 AM UTC

    Confirming that the performance/database issue in US data centers is resolved.

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