IBM Security incident

IBM Verify - authentication issues in Canada cluster

Minor Resolved View vendor source →

IBM Security experienced a minor incident on April 16, 2026 affecting Authentication with Cloud Directory and Authentication with SAML Identity Provider and 1 more component, lasting 1d 11h. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 07:44 AM UTC
Resolved
Apr 17, 2026, 07:05 PM UTC
Duration
1d 11h
Detected by Pingoru
Apr 16, 2026, 07:44 AM UTC

Affected components

Authentication with Cloud DirectoryAuthentication with SAML Identity ProviderAuthentication with IBMid for admin usersAuthentication with External LDAPUser ID and password authentication from APISingle sign on for SAML applicationsSingle sign on for OIDC applicationsApplication OnboardingAccount Lifecycle

Update timeline

  1. investigating Apr 16, 2026, 07:44 AM UTC

    IBM Verify team is investigating authentication failures in Canada region Cluster A

  2. investigating Apr 16, 2026, 08:35 AM UTC

    We are continuing to investigate the issue

  3. monitoring Apr 16, 2026, 10:39 AM UTC

    Authentication services are recovering at this time. We are continuing to investigate the cause and will continue to monitor

  4. monitoring Apr 16, 2026, 11:41 AM UTC

    Service continues to be fully available. We are continuing to monitor

  5. resolved Apr 17, 2026, 07:05 PM UTC

    This incident has been resolved.