Hyra Outage History
Hyra is up right nowPingoru has recorded 20 incidents for Hyra: 11 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 510 (0%) |
Incidents, newest first
Minor April 3, 2026 API recovered –
Started Apr 03, 2026, 10:34 AM UTC· resolved Apr 03, 2026, 10:34 AM UTC
No vendor updates were posted for this incident.
Minor February 15, 2026 Elevated API Errors 11m Hyra (API), Developer Platform (Developer API), Hyra (API), Developer Platform (Developer API)
Started Feb 15, 2026, 08:42 PM UTC· resolved Feb 15, 2026, 08:53 PM UTC
- investigating Feb 15, 2026, 08:42 PM UTC
We are currently investigating issues with customers accessing Hyra. We will have an update shortly.
- resolved Feb 15, 2026, 08:53 PM UTC
Service has now been restored. Thank you for your patience.
Minor February 15, 2026 Activity Tracking recovered –
Started Feb 15, 2026, 08:41 PM UTC· resolved Feb 15, 2026, 08:41 PM UTC
No vendor updates were posted for this incident.
Minor December 6, 2025 Elevated latency and error rates for US East 22m Hyra (API), Hyra (Activity Tracking), Developer Platform (Developer API), Hyra (API) and 1 more
Started Dec 06, 2025, 10:47 AM UTC· resolved Dec 06, 2025, 11:09 AM UTC
- investigating Dec 06, 2025, 10:47 AM UTC
Due to an issue with an upstream provider we are currently seeing elevated latency and error rates for US East edge. The provider is looking into the issue and we will provide an update once this has been resolved.
- resolved Dec 06, 2025, 11:09 AM UTC
This incident has been resolved.
Minor November 23, 2025 API Issues 7h 41m Hyra (Web App), Hyra (API), Hyra (Activity Tracking), Developer Platform (Developer API) and 3 more
Started Nov 23, 2025, 11:24 PM UTC· resolved Nov 24, 2025, 07:05 AM UTC
- investigating Nov 23, 2025, 11:24 PM UTC
We are aware of issues with some of our APIs. This is being caused by an issue with DNS resolution on one of our internal names. Update to follow in due course.
- resolved Nov 24, 2025, 07:05 AM UTC
The API and components have now fully recovered. Our upstream provider continues to experience issues, but we have implemented an effective workaround which has restored services. We apologise for the inconvenience caused to our customers today. We will be making changes to our internal architecture to make Hyra more resilient to faults like this one in the future.
Minor November 9, 2025 Elevated API Latency 1h 35m Hyra (API), Developer Platform (Developer API), Hyra (API), Developer Platform (Developer API)
Started Nov 09, 2025, 05:12 PM UTC· resolved Nov 09, 2025, 06:47 PM UTC
- investigating Nov 09, 2025, 05:12 PM UTC
We are currently investigating elevated API latency across the site.
- resolved Nov 09, 2025, 06:47 PM UTC
Outrage resolved
Major October 14, 2025 Downtime 13m Hyra (API), Developer Platform (Developer API), Hyra (API), Developer Platform (Developer API)
Started Oct 14, 2025, 07:58 AM UTC· resolved Oct 14, 2025, 08:11 AM UTC
- investigating Oct 14, 2025, 07:58 AM UTC
We are aware of downtime on the platform at the moment due to an API outage. We are investigating and will keep you updated.
- resolved Oct 14, 2025, 08:11 AM UTC
Service is healthy at this time, but networking issues with upstream provider remain in place at this time.
Major October 11, 2025 API Unavailable – Hyra (API), Developer Platform (Developer API), Hyra (API), Developer Platform (Developer API)
Started Oct 11, 2025, 11:45 AM UTC· resolved Oct 11, 2025, 11:45 AM UTC
- resolved Oct 11, 2025, 11:45 AM UTC
Issue resolved
Minor October 7, 2025 Issues accessing Hyra 5m Hyra (API), Developer Platform (Developer API)
Started Oct 07, 2025, 07:31 PM UTC· resolved Oct 07, 2025, 07:36 PM UTC
- investigating Oct 07, 2025, 07:31 PM UTC
We're aware of some issues accessing Hyra right now. We've identified the issue and are working on a fix as quickly as possible.
- resolved Oct 07, 2025, 07:36 PM UTC
Incident resolved
Major July 22, 2025 Roblox Ingress Issue 1h 41m Hyra (API), Developer Platform (Developer API)
Started Jul 22, 2025, 07:34 PM UTC· resolved Jul 22, 2025, 09:15 PM UTC
- investigating Jul 22, 2025, 07:34 PM UTC
We are aware of elevated errors proxying data from Roblox. This is due to an outage at any upstream provider. We are monitoring the situation closely. The majority of site traffic is unaffected at this time.
- resolved Jul 22, 2025, 09:15 PM UTC
We are running a good service.
Major July 15, 2025 API is unavailable 5h 22m Hyra (API), Developer Platform (Developer API), Service Workers (Member Syncing), Service Workers (Discord Events)
Started Jul 15, 2025, 06:12 AM UTC· resolved Jul 15, 2025, 11:34 AM UTC
- investigating Jul 15, 2025, 06:12 AM UTC
We are aware of an issue with our API this morning. Our team is working on a fix. We expect service restoration from 9:00am BST. We’re sorry for the inconvenience caused.
- resolved Jul 15, 2025, 11:34 AM UTC
Incident Resolved
Minor July 6, 2025 Gmail.com Users Unable to Receive Verification Emails 1d 6h Hyra (Web App)
Started Jul 06, 2025, 12:48 AM UTC· resolved Jul 07, 2025, 06:54 AM UTC
- investigating Jul 06, 2025, 12:48 AM UTC
Users signing up with Gmail addresses may not receive verification emails temporarily due to Google ratelimiting. We are monitoring the situation closely.
- resolved Jul 07, 2025, 06:54 AM UTC
This issue has now cleared and deliverability to Gmail accounts is good.
Minor July 5, 2025 Intermittent API Issues 1h 25m Hyra (API), Developer Platform (Developer API)
Started Jul 05, 2025, 10:37 PM UTC· resolved Jul 06, 2025, 12:02 AM UTC
- investigating Jul 05, 2025, 10:37 PM UTC
We are experiencing intermittent issues with our API. We are investigating the problem.
- resolved Jul 06, 2025, 12:02 AM UTC
The system is now healthy.
Minor February 22, 2025 Problems Accessing Hyra 5m Hyra (Activity Tracking), Hyra (API)
Started Feb 22, 2025, 07:30 PM UTC· resolved Feb 22, 2025, 07:35 PM UTC
- investigating Feb 22, 2025, 07:30 PM UTC
We are currently investigating issues with our APIs. Stand by for further updates
- resolved Feb 22, 2025, 07:35 PM UTC
All systems operational
Minor January 17, 2025 Activity Tracking 47m Hyra (Activity Tracking)
Started Jan 17, 2025, 06:16 PM UTC· resolved Jan 17, 2025, 07:03 PM UTC
- investigating Jan 17, 2025, 06:16 PM UTC
Hyra has been made aware of issues with minute tracking from Roblox. Whilst our APIs are functioning correctly, we are investigating reports that there are ingress issues to our API. Please standby for further updates
- resolved Jan 17, 2025, 07:03 PM UTC
Hyra has rolled back a recent update to the Activity Tracking module used by a fraction of its customers. Systems are now operating as expected. Please be advised that this issue will persist in Roblox games until they are rebooted/all affected servers are removed.