API recovered
Timeline · 1 update
- resolved Apr 03, 2026, 10:34 AM UTC
API recovered
Hyra Outage History
Hyra is up right nowHyra had 9 outages in the last 2 years totaling 10h 7m of downtime — averaging 0.4 incidents per month.
There were 9 Hyra outages since October 7, 2025 totaling 10h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.
Elevated API Errors
Affected: Hyra (API)Developer Platform (Developer API)Hyra (API)Developer Platform (Developer API)
Timeline · 2 updates
- investigating Feb 15, 2026, 08:42 PM UTC
We are currently investigating issues with customers accessing Hyra. We will have an update shortly.
- resolved Feb 15, 2026, 08:53 PM UTC
Service has now been restored. Thank you for your patience.
Activity Tracking recovered
Timeline · 1 update
- resolved Feb 15, 2026, 08:41 PM UTC
Activity Tracking recovered
Elevated latency and error ...
Affected: Hyra (API)Hyra (Activity Tracking)Developer Platform (Developer API)Hyra (API)Developer Platform (Developer API)
Timeline · 2 updates
- investigating Dec 06, 2025, 10:47 AM UTC
Due to an issue with an upstream provider we are currently seeing elevated latency and error rates for US East edge. The provider is looking into the issue and we will provide an update once this has been resolved.
- resolved Dec 06, 2025, 11:09 AM UTC
This incident has been resolved.
API Issues
Affected: Hyra (Web App)Hyra (API)Hyra (Activity Tracking)Developer Platform (Developer API)Hyra (Web App)Hyra (API)Developer Platform (Developer API)
Timeline · 2 updates
- investigating Nov 23, 2025, 11:24 PM UTC
We are aware of issues with some of our APIs. This is being caused by an issue with DNS resolution on one of our internal names. Update to follow in due course.
- resolved Nov 24, 2025, 07:05 AM UTC
The API and components have now fully recovered. Our upstream provider continues to experience issues, but we have implemented an effective workaround which has restored services. We apologise for the inconvenience caused to our customers today. We will be making changes to our internal architecture to make Hyra more resilient to faults like this one in the future.
Elevated API Latency
Affected: Hyra (API)Developer Platform (Developer API)Hyra (API)Developer Platform (Developer API)
Timeline · 2 updates
- investigating Nov 09, 2025, 05:12 PM UTC
We are currently investigating elevated API latency across the site.
- resolved Nov 09, 2025, 06:47 PM UTC
Outrage resolved
Downtime
Affected: Hyra (API)Developer Platform (Developer API)Hyra (API)Developer Platform (Developer API)
Timeline · 2 updates
- investigating Oct 14, 2025, 07:58 AM UTC
We are aware of downtime on the platform at the moment due to an API outage. We are investigating and will keep you updated.
- resolved Oct 14, 2025, 08:11 AM UTC
Service is healthy at this time, but networking issues with upstream provider remain in place at this time.
API Unavailable
Affected: Hyra (API)Developer Platform (Developer API)Hyra (API)Developer Platform (Developer API)
Timeline · 1 update
- resolved Oct 11, 2025, 11:45 AM UTC
Issue resolved
Issues accessing Hyra
Affected: Hyra (API)Developer Platform (Developer API)Hyra (API)Developer Platform (Developer API)
Timeline · 2 updates
- investigating Oct 07, 2025, 07:31 PM UTC
We're aware of some issues accessing Hyra right now. We've identified the issue and are working on a fix as quickly as possible.
- resolved Oct 07, 2025, 07:36 PM UTC
Incident resolved