Hypatos Outage History

Started Oct 13, 2026, 09:08 AM UTC· resolved Oct 13, 2026, 09:44 AM UTC

1. identified Oct 13, 2026, 09:08 AM UTC

   We are currently experiencing a service interruption that affects the availability some of our Enrichment features. This means that document processing using Enrichment is temporarily unavailable. Our Engineers are on the case and we will provide updates as we work towards restoring full functionality. We appreciate your patience and will update you with further information as soon as possible. All affected documents will be reprocessed as soon as the issue is solved.

2. identified Oct 13, 2026, 09:09 AM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Oct 13, 2026, 09:16 AM UTC

   A fix was implemented and we're now monitoring the results.

4. resolved Oct 13, 2026, 09:44 AM UTC

   This incident was now solved. All affected documents will be reprocessed. Thank you for you patience.

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Started Oct 08, 2026, 09:19 AM UTC· resolved Oct 08, 2026, 02:01 PM UTC

1. investigating Oct 08, 2026, 09:19 AM UTC

   Hi, We are currently experiencing two issues affecting the platform: Incorrect document counts on tabs The document counts shown on tabs in the UI may not match the actual number of documents. When you open a tab, the number of documents listed may differ from the count displayed on it. The documents themselves are correct and no data has been lost or changed. Only the count shown on the tab may be inaccurate. Our backend team has identified the cause and is working on a fix. Increased processing latency We are observing increased latency in our AI processing system, which is leading to slower response times for document analysis and extraction. Our team is actively investigating the cause and working to restore normal performance. We appreciate your patience and will share further updates as soon as possible. Kind regards,

2. identified Oct 08, 2026, 09:45 AM UTC

   The issue was identified and the team is working already on the fix.

3. resolved Oct 08, 2026, 02:01 PM UTC

   Both issues have now been resolved. Incorrect document counts on tabs The fix has been deployed and the document counts shown on tabs now match the actual number of documents. No data was lost or changed at any point. Increased processing latency Processing times for document analysis and extraction have returned to normal. Thank you for your patience while we worked on these issues. If you notice anything unexpected, please contact our support team.

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Started Aug 06, 2026, 10:30 AM UTC· resolved Aug 07, 2026, 11:19 AM UTC

1. resolved Aug 06, 2026, 01:11 PM UTC

   Resolved — [12:19 CET] Between [11:45] and [12:19 CET], some users encountered errors when opening the setup area for Workflows and Agents. The cause was an unresponsive system, and a fix has been applied. Existing workflows and agents continued running, and no data was affected. The setup area is now operating as expected. We apologize for the disruption.

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Started Jun 01, 2026, 01:09 PM UTC· resolved Jun 01, 2026, 04:30 PM UTC

1. investigating Jun 01, 2026, 01:09 PM UTC

   We're monitoring an upstream incident with one of our infrastructure providers (ClickHouse - https://status.clickhouse.com/) that may affect parts of our Insights system. The provider has identified the root cause and is working on a resolution. We'll post updates here as we learn more. No action is needed on your end.

2. monitoring Jun 01, 2026, 02:44 PM UTC

   The provider informed that the root cause was identified and issue was fixed. Connectivity issues should not happen again. We're confirming it with them.

3. resolved Jun 02, 2026, 08:32 AM UTC

   As per our provider: Issue is resolved.

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Started Mar 16, 2026, 01:59 PM UTC· resolved Mar 16, 2026, 05:04 PM UTC

1. identified Mar 16, 2026, 01:59 PM UTC

   We are currently experiencing poor performance during document upload and processing on our EU Cluster. Our Customer Care and Engineering teams are actively working on it. Sorry for the inconvenience created.

2. identified Mar 16, 2026, 01:59 PM UTC

   We are continuing to work on a fix for this issue.

3. resolved Mar 16, 2026, 05:04 PM UTC

   This incident has been resolved.

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Started Jul 16, 2025, 08:35 AM UTC· resolved Jul 16, 2025, 12:54 PM UTC

1. investigating Jul 16, 2025, 08:35 AM UTC

   We are currently experiencing poor performance on Hy Studio EU Cluster. Please note that this is only affecting the User Interface and not the document processing system in the backend. Our Customer Care and Engineering teams are actively working on it. Sorry for the inconvenience created. We will come back with an update at 11h30 CET.

2. investigating Jul 16, 2025, 09:47 AM UTC

   We are still investigating the issue.

3. monitoring Jul 16, 2025, 10:45 AM UTC

   A fix was implemented and we're now monitoring the performance.

4. resolved Jul 16, 2025, 12:54 PM UTC

   This incident has been solved.

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Started Feb 07, 2025, 02:50 PM UTC· resolved Feb 07, 2025, 09:46 PM UTC

1. investigating Feb 07, 2025, 02:50 PM UTC

   We are currently experiencing poor performance during document upload and processing on our EU Cluster. Our Customer Care and Engineering teams are actively working on it. Sorry for the inconvenience created. We will come back with an update at 16h00 CET.

2. monitoring Feb 07, 2025, 04:30 PM UTC

   A Fix was implemented and we're monitoring it's status.

3. resolved Feb 07, 2025, 09:46 PM UTC

   This incident is now resolved. We did not see any more issues during the monitoring phase.

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