Hypatos incident

Service Interruption - Temporary Unavailability of Enrichment Features

Critical Resolved View vendor source →

Hypatos experienced a critical incident on October 13, 2026, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2026, 09:08 AM UTC
Resolved
Oct 13, 2026, 09:44 AM UTC
Duration
36m
Detected by Pingoru
Oct 13, 2026, 09:08 AM UTC

Update timeline

  1. identified Oct 13, 2026, 09:08 AM UTC

    We are currently experiencing a service interruption that affects the availability some of our Enrichment features. This means that document processing using Enrichment is temporarily unavailable. Our Engineers are on the case and we will provide updates as we work towards restoring full functionality. We appreciate your patience and will update you with further information as soon as possible. All affected documents will be reprocessed as soon as the issue is solved.

  2. identified Oct 13, 2026, 09:09 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 13, 2026, 09:16 AM UTC

    A fix was implemented and we're now monitoring the results.

  4. resolved Oct 13, 2026, 09:44 AM UTC

    This incident was now solved. All affected documents will be reprocessed. Thank you for you patience.