Huntress had 35 outages in the last 2 years totaling 90h 37m of downtime — averaging 1.4 incidents per month.
There were 35 Huntress outages since June 4, 2025 totaling 90h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.
Huntress SAT is recovering and catching up on the backlog of work. All learners who have completed their training during the degraded window will have their credit assigned to them soon.
This incident has been resolved.
Secondary affects from the AWS outage continue to negatively impact processing latencies. Identified issues have been mitigated. We will continue to monitor.
This incident has been resolved.
Due to a widespread AWS outage, Process Insights is experiencing a delay.
Lingering side effects have been addressed, and the pipeline is performing normally again.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating delays in signal processing for process insights data.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with Portal chat support. For some users, the chat freezes and they are unable to reach support. As a workaround users are able to email support ([email protected]) or submit a request in the help center (https://support.huntress.io/).
We have identified a potential issue with our Zendesk live chat widget and are working closely with Zendesk to resolve the issue. Chat is currently disabled while we work to resolve the problem. We will post another update again tomorrow (September 4th US Eastern). All other avenues of contact are available as normal and our team is online to support. Email Product Support via ([email protected]) or SOC Support via ([email protected]). Phone Call Requests and emails via the dashboard for Critical Incidents remain unaffected and attended as normal.
Zendesk has implemented a fix for the Zendesk live chat widget issue, and we can confirm that the service is now fully operational. Live chat support is available as normal, and we will continue to monitor before considering this fully resolved. If you have any further issues, please raise them with us. We appreciate your patience and understanding while we worked with Zendesk to resolve this matter. All other support channels, including email and phone requests for critical incidents, remain unaffected and available.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
Another regression occurred and additional fixes were implemented. We're continuing to monitor before resolving.
This incident has been resolved.
We are currently investigating this issue.
Onboarding is degraded due to a problem with the upstream provider. We are actively escalating the problem through multiple channels.
After working with the upstream provider, a fix has been rolled out and onboarding appears to be working as expected.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.