HungerRush incident
WorldPay Payment Processing Intermittent Declines
HungerRush experienced a minor incident on January 25, 2023 affecting WorldPay Core, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 25, 2023, 02:54 PM UTC
HungerRush Customers might experience intermittent credit card authorization requests being declined. This is an issue WorldPay has identified in their network, and they are working to resolve. ============================================ WorldPay Service Notice WorldPay Update – Incident #: IN23009231873 Incident Start: 25 Jan, 2023 08:02 UTC | Jan 25, 2023 03:02 EST Platform Affected: Integrated Payments - Express & MercuryPay Issue: There is an incident which is intermittently causing declines for transaction authorizations on the Integrated Payments - Express and MercuryPay platforms. Status: Update Impact: Some transactions may intermittently be declined. Actions Taken to Restore Service: Worldpay technical resources have identified an internal network issue and are working to restore service.
- identified Jan 25, 2023, 05:02 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jan 25, 2023, 05:03 PM UTC
WorldPay has resolved their network issue. All Payment Processing should perform as expected going forward.