HungerRush incident
Support Phone System Is Degraded - Wait Times are Long
HungerRush experienced a major incident on June 15, 2023 affecting Phone, lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 15, 2023, 10:27 PM UTC
Our phone provider is having issues with their service at this time. As a result, connecting with an agent is taking an exceptionally long time. If you are able to open a ticket via a web form, please go to this link to log your ticket: https://support.hungerrush.com/hc/en-us/requests/new Logging an issue this way will automatically open a ticket in our work queue to be picked up by our Agents. We will update status of this issue by 6:00 PM CDT.
- investigating Jun 15, 2023, 11:04 PM UTC
Our provider is still researching the issue. Queues remain high. Please use the web form, especially for non-urgent issues: https://support.hungerrush.com/hc/en-us/requests/new We will update again at 6:30 PM CDT
- investigating Jun 15, 2023, 11:34 PM UTC
Our phone provider is having issues with their service at this time. As a result, connecting with an agent is taking an exceptionally long time. If you are able to open a ticket via a web form, please go to this link to log your ticket: https://support.hungerrush.com/hc/en-us/requests/new Logging an issue this way will automatically open a ticket in our work queue to be picked up by our Agents. We will update status of this issue by 6:00 PM CDT.
- monitoring Jun 15, 2023, 11:44 PM UTC
Our phone provider has implemented a fix to the issue. We are monitoring the situation to ensure everything is back to normal. If you have an issue that is not urgent, please use this link to our web form to create a new ticket: https://support.hungerrush.com/hc/en-us/requests/new
- resolved Jun 16, 2023, 01:22 AM UTC
This issue has been resolved.