HungerRush incident

Restaurant Management Dashboard degradation for some users

Notice Resolved View vendor source →

HungerRush experienced a notice incident on July 30, 2023 affecting Management Console, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2023, 06:15 PM UTC
Resolved
Jul 31, 2023, 06:27 PM UTC
Duration
1d
Detected by Pingoru
Jul 30, 2023, 06:15 PM UTC

Affected components

Management Console

Update timeline

  1. investigating Jul 30, 2023, 06:15 PM UTC

    We are currently investigating the issue of Restaurant Management Data not syncing automatically. While data can still be pulled manually, we are investigating the reason the data is not syncing automatically.

  2. investigating Jul 31, 2023, 01:17 PM UTC

    Our team is continuing to investigate this issue.

  3. investigating Jul 31, 2023, 02:51 PM UTC

    We are continuing to investigate this issue. As it stands now, we have determined that if you are impacted, it is only to the Dashboard and Summary Reports. If data is not syncing summary reports may also appear blank. As a temporary solution, please continue to sync manually using 'Get Data' until this has been resolved. Guidance on using the get data function is available here: https://hungerrush.zendesk.com/knowledge/articles/16418186229527/en-us?brand_id=360006566593

  4. resolved Jul 31, 2023, 06:27 PM UTC

    This incident has been resolved. Dashboards are now updating as they should. You may just need to log out and log back in. If you have any further issues with this, please feel free to reach out to Support at 281-971-2500.