HungerRush experienced a major incident on October 11, 2023 affecting Online Ordering, lasting 3h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 11, 2023, 05:32 PM UTC
We are currently experiencing an issue with our checkout functionality, which may impact your experience on our platform. Our engineering team is actively working to resolve this and we anticipate a resolution within the next few hours. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to quickly resolve this issue.
- monitoring Oct 11, 2023, 06:17 PM UTC
Update: We’re pleased to inform you that a fix has been implemented to address the recent issue affecting the Online Ordering platform. Our team is diligently monitoring the situation for any further potential disturbances. While we’ve mitigated the primary concern, we are undertaking additional actions to ensure sustained stability and optimal performance of our platform.
- resolved Oct 11, 2023, 08:45 PM UTC
Resolved: We are delighted to announce that the issue impacting our Online Ordering platform has been successfully resolved. All systems are now functioning optimally, and customers should be able to utilize the platform without experiencing the previously reported issues related to the checkout process.