HungerRush incident
Restaurant Management & Third Party Ordering Outage
HungerRush experienced a major incident on November 9, 2023 affecting Email and Online Ordering and 1 more component, lasting 6h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 09, 2023, 12:57 AM UTC
We're currently investigating outages with Restaurant Management and third party ordering (DoorDash, Kanekt, etc.).
- investigating Nov 09, 2023, 01:06 AM UTC
We regret to inform you that a disruption in Azure SQL DB within the Central US region is currently affecting our services. As a result, RM/HUB and all integrations, including DoorDash, Kanekt, IACM, Loyalty are temporarily unavailable. We are actively working to address this issue and appreciate your patience as we strive to restore normalcy to our systems.
- investigating Nov 09, 2023, 01:28 AM UTC
We are continuing to investigate this issue.
- identified Nov 09, 2023, 02:30 AM UTC
Microsoft Azure Storage & SQL Outages in Central US have resulted in a degradation of services. HungerRush has begun failover procedures. Some integrations, including DoorDash, Kanekt, and UberEats have returned to normal operations.
- monitoring Nov 09, 2023, 06:17 AM UTC
HungerRush failover procedures are complete. Systems that are in an Operational state are being monitored. Systems with Degraded performance status are being addressed.
- resolved Nov 09, 2023, 07:13 AM UTC
All systems are now fully operational after the recent Azure service interruption. We apologize for any inconvenience caused and appreciate your patience during this time.