HungerRush experienced a minor incident on November 10, 2023 affecting Phone, lasting 11d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 10, 2023, 08:33 PM UTC
We are currently investigating a potential issue with our inbound phone line. If your call does not go through to our inbound line, please try calling again, reaching us using one of our alternative support numbers (281) 612-8964, (281)-971-2500, or 877-738-7444, or submitting a ticket here: https://support.hungerrush.com/hc/en-us/requests.
- investigating Nov 10, 2023, 11:47 PM UTC
We are continuing to work with our partners to identify the cause of any potential issues with our inbound phone line. If your call does not go through to our inbound line, please try calling again, reaching us using one of our alternative support numbers (281) 612-8964, (281)-971-2500, or 877-738-7444, or submitting a ticket here: https://support.hungerrush.com/hc/en-us/requests.
- monitoring Nov 13, 2023, 02:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 21, 2023, 10:29 PM UTC
In collaboration with our partners, we've successfully pinpointed and addressed an issue that could have led to disconnections during periods of high call volume. If you encounter any difficulties connecting to our inbound line, please attempt your call once more. Alternatively, you can reach out to us through our alternative support numbers: (281) 612-8964, (281) 971-2500, or 877-738-7444. You may also submit a support ticket by visiting: https://support.hungerrush.com/hc/en-us/requests.