HungerRush experienced a minor incident on January 27, 2024 affecting WorldPay Express (heritage Revention) and WorldPay Integrated Payments (heritage CRS), lasting 15h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 27, 2024, 01:22 AM UTC
There is an outage affecting Credit Card processing with World Pay. We are working with our partners to investigate the issue and will continue to provide updates.
- investigating Jan 27, 2024, 03:09 AM UTC
We are aware of ongoing issues with credit card transactions on the World Pay Integrated Payments Platform. We're actively working with World Pay to resolve this. Official details have not been provided, our contact indicates they're aware of an outage. We'll keep you updated as we learn more. Thank you for your patience.
- monitoring Jan 27, 2024, 06:26 AM UTC
We are pleased to inform you that World Pay has advised us that the issues impacting credit card transactions on their platform have been essentially resolved. They are actively working to ensure that all services are fully restored as quickly as possible. Please note that some businesses might still experience intermittent errors as the resolution is fully implemented. We appreciate your patience and understanding as we continue to monitor the situation. We will keep you informed of any further developments. Thank you for your cooperation during this time.
- resolved Jan 27, 2024, 05:19 PM UTC
We're pleased to confirm that Worldpay has resolved the issues affecting credit card transactions. As of now, all services are fully restored, though some businesses may experience intermittent errors during the final stages of implementation. Thank you for your patience and cooperation throughout this process. Should you have any questions, please contact our customer support team at 281-971-2500. Thank you for your cooperation during this time.